Return & Refund Policy

The Dark Hour Coffee Company LLC

Coffee & Tea Refund Policy

At The Dark Hour Coffee Company, we take pride in roasting and shipping fresh coffee. Because coffee and tea are perishable food products, our return policy is designed to ensure product quality while remaining fair to our customers.

Returns

Due to the perishable nature of coffee and tea, all coffee and tea sales are final. We do not accept returns on opened or unopened coffee or tea products.

However, if your order arrives damaged, defective, or incorrect, we will gladly make it right.

Damaged or Incorrect Orders

If you receive a damaged product or the wrong item, please contact us within 7 days of delivery and provide:

• Your order number
• A photo of the product and packaging

Once the issue is verified, we will provide either a replacement product or a full refund.

Claims submitted after 7 days of delivery may not be eligible for replacement or refund.

Refund Processing

Once a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or credit card provider.

Non-Returnable Items

The following items cannot be returned:

• Coffee or tea products
• Sample packs
• Clearance or promotional items
• Gift cards

Order Issues

If there is any problem with your order, please contact us as soon as possible. Our goal is to ensure every customer enjoys their experience with The Dark Hour Coffee Company.

Email: customerservice@darkhourcoffee.com

The Dark Hour Coffee Company LLC

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Merchandise Returns (Apparel, Hats, Mugs & Accessories)

We accept returns on eligible merchandise items within 30 days of delivery.

Return Eligibility

Items such as t-shirts, hoodies, hats, mugs, and accessories may be returned if they meet the following conditions:

• Item is unused and unworn
• Item is unwashed
• Item is in original condition

To initiate a return, customers must contact us within 30 days of receiving their order.

Print-on-Demand Merchandise

Some merchandise sold by The Dark Hour Coffee Company is produced on demand through third-party fulfillment partners such as Printify.

Because these items are custom printed when ordered, returns or exchanges are only accepted if the product arrives damaged, defective, or incorrect.

Damaged or Incorrect Merchandise

If your merchandise arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• Photos of the product and packaging

Once verified, we will provide a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

Once the returned item is received and inspected, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Email: customerservice@darkhourcoffee.com

The Dark Hour Coffee Company LLC

Policy Enforcement

The Dark Hour Coffee Company reserves the right to limit, refuse, or cancel refunds, returns, or replacements in cases of suspected fraud, abuse of our policies, or excessive refund requests.

We also reserve the right to refuse service or cancel orders at our discretion if we believe a transaction may be fraudulent or in violation of our store policies.

By placing an order with The Dark Hour Coffee Company, customers agree to the terms outlined in this Return & Refund Policy.